Terms & Conditions

Last updated: October 1, 2020

These Terms and Conditions (“Terms”, “General Terms and Conditions”, “Terms of Service”) govern your relationship with hellotax (the “Software-as-a-Service”) operated by hellotax Global S.L. and the with hellotax Accountants (the “Fiscal Service”) operated by hellotax Accountants or any related or dominated, affiliated company (“Service Provider”,”us”, “we”,or “our”).
Contractual partners can only be entrepreneurs, a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.
Please read these Terms and Conditions carefully before using the Services, in particular the app http://app.hellotax.com or any related or supportive assistance (the “Service”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
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‍1. Contract conclusion and subscription
(1) The operator offers its users SaaS services via the Internet in the area of business software in conjunction with assistance in tax matters in the area of VAT for e-commerce dealers. The object of the contract is the provision of the Operator’s software for use via the Internet and the storage of the User’s data (data hosting) as well as the collection, preparation and processing of transaction data for the registration of VAT in the member states of the European Union. For clients domiciled outside the European Economic Area, additional registration and representation fees may be charged according to the Services & Fees schedule.
(2) Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription. Services that are provided outside of the subscription are also covered by these Terms & Conditions as Individual Services.
(3) At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or hellotax Global S.L. cancels it. You may cancel your Subscription renewal by contacting hellotax Global S.L. customer support team.
(4) A valid payment method, including credit card or SEPA direct debit, is required to process the payment for your Subscription. You shall provide hellotax Global S.L. with accurate and complete billing information in particular including company details, full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize hellotax Global S.L. to charge all Subscription fees incurred through your account to any such payment instruments. The billing entity may differ from the company for which we provide our services and for which we are authorised to represent.
(5) Should automatic billing fail to occur for any reason, hellotax Global S.L. will issue an electronic invoice and will try, within a certain deadline date (30 days), to charge your primary payment, secondary or third payment method with the full payment corresponding to the billing amount as indicated on the invoice.
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2. Payments
(1) One-Time payments are settled on a consolidated basis at the time the invoice is created. One-off payments are in particular registration fees, pro rata service fees, translation or legal fees, fees for individual services and factually comparable payments.
(2) Recurring payments are automatically collected from the deposited primary payment source on the 1st of each month. Recurring payments are in particular the monthly service fees. The first payment is initiated and collected in the last step of the checkout process.
(3) The monthly service fees are excluded from being offset against unconfirmed refunds by hellotax of any kind.
(4) In the case of continued payment overdue, hellotax is entitled to pause the subscription temporarily, to shut it down completely or partially or to terminate it. The customer shall cover all third-party costs resulting from the delay. hellotax can require the customer to present a valid credit card for the continuation of the contract.
(5) If payment overdue is caused by the fault of the customer (e.g. insufficient funds or return debit note) and results in a temporary suspension of the customer's account which blocks the submissions of the customer in one or more countries, the customer agrees to indemnify hellotax for any penalties incurred from the time of the payment overdue. A refund of the fines is excluded in that case.

2.1. Payment Methods
The customer is obliged to deposit a valid payment method and observe its validity. We use an external service provider for the administration of the billing processes. In connection with the processing of these processes, we do not store any personal data or financial data such as credit card numbers. Rather, all such information is shared directly with our third party Chargebee, whose use of your personal information is governed by its privacy policy, which can be viewed at https://www.chargebee.com/privacy/ . The service provider is classified as an EU-GDPR compliant, PCI DSS and ISO certified and SOC-1/SOC-2 compliant.

2.1.1. Credit Card
We use an external payment processor to process payments to us. In relation to the processing of such payments, we do not store any personal or financial information such as credit card numbers. However, all such information will be shared directly with our third party provider Stripe, whose use of your personal information is governed by its Privacy Policy, which can be found at https://stripe.com/us/privacy.
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2.1.2. SEPA Direct Debit
We use GoCardless to process your Direct Debit payments. More information on how GoCardless processes your personal data and your data protection rights, including your right to object, is available at gocardless.com/legal/privacy/.
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2.2. Fee changes
(1) hellotax Global S.L., in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
(2) hellotax Global S.L. will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
(3) Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
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2.3. Refunds
Certain refund requests for Subscriptions may be considered by hellotax Global S.L. on a case-by-case basis and granted at the sole discretion of hellotax Global S.L..

2.4. Credit and Coupons
hellotax shall have the right to, in its case, provide promotional and/or discount coupons for its customers. Available credit, in particular from marketing activities or goodwill, can be offset against the services used. A disbursement is excluded. If the customer redeems a promotion voucher with the order there is a minimum contract period of 12 months. In the case of a credit note there is a minimum contract period of 6 months.

2.5. Deferral and provision for payments
hellotax can postpone the required payment of an invoice until revoked. The customer must submit the request in advance to the customer service in an appropriate manner and will be informed about the granting of the deferral of the invoice. The invoice is then due on the agreed deferred date and is automatically collected via the customer’s primary payment method. The customer is obliged to deposit a valid and chargeable payment method for this purpose.

2.6. Dunning and collection
(1) Any delay in payment shall be subject to collection costs (including reasonable attorneys’ fees) and shall bear interest at one and a half percent (1.5%) per month (pro rata for part periods) or at the maximum rate permitted by law, whichever is lower.
(2) If the Customer has established a direct debit, the Service Provider will not debit the account specified by the Customer before three (3) days have elapsed from the date of invoice.
(3) If the Customer is in arrears with the payment of fees for fifteen (15) days or more, the Service Provider may suspend access to the Application and any related services.
(4) Complaints about invoices must be submitted in writing to invoicing@hellotax.com within (30) days of the invoice date in conjunction with suitable evidence for the complaint. Invoices will only be issued electronically and made available to the customer via his billing menu within the application software. Customer will be notified via email when a new invoice is issued.
(5) After thirty (30) days, the claim plus an administration fee of five (5) percent of the claim, but at least €50 – fifty euros, and the interest accrued since the due date will be automatically forwarded to eCollect AG (Switzerland) or any other collection agency.
(6) All fees of the debt collection service provider incurred by us through the collection increase the total amount at the expense of the client collected by the partner company.

3. Term & Termination
(1) We may terminate or suspend your account immediately, with suitable advance notice and without liability for any reason whatsoever, including, but not limited to, if you breach the Terms.
(2) Upon cancellation, your right to use the Service will immediately cease and we will immediately cease the filing of VAT returns by our tax advisors. Consequences of (partial-) contract termination are in particular final filing in the canceled countries for the current billing period, software account retirement, archiving of tax documents. There may be extra fees for the closing of the subscription based on the “Services & Fees” schedule.
(3) Limited access to the basic functions of the software will continue to be provided after the termination of the Fiscal Service Agreement.
If you wish to cancel your account, please contact Customer Service.

3.1. Monthly subscriptions
(1) The contract has a minimum term of one (1) month. The contract can be terminated with a period of notice of four weeks ("notice period") to the end of the current billing cycle provided that the corresponding cancellation is received by hellotax up to a maximum of one (1) week before the end of the current billing cycle.
(2) Non-refundable setup and/or cancellation fees according to the price/performance list may apply.

3.2. Yearly subscriptions
(1) The contract has a minimum duration of 1 year and is automatically renewed at the end of the contract period.
(2) The contract can only be terminated prematurely as a gesture of goodwill and by a mathematical, pro-rata downgrade to a monthly subscription.
(3) A regular cancellation is possible with one month’s (1) notice before the subscription expires.

3.3. 7-day money back guarantee
The customer can cancel his subscription within seven (7) calendar days after subscribing to the contract (conclusion of the contract) by submitting a support request stating a reason, without conditions and with a refund of payments already made unless he has proactively commissioned or already used individual consulting services. If necessary, data that has already been processed is stored in accordance with the GDPR and then deleted.

4. Contract execution
The execution of the contract in accordance with these Terms & Conditions is the responsibility of the contracting parties HTG and HTA in equal parts. HTG shall be responsible for the delivery of the Software, the provision of joint customer services, the Tax Letter Inbox and HTA for the execution of all tax assistance and consulting services.

5. Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of hellotax Global S.L. and its licensors. The Service is protected by copyright, trademark, and other laws of both the Spanish and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of hellotax Global S.L..
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6. Links to other websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by hellotax Global S.L..
hellotax Global S.L. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that hellotax Global S.L. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

7. Limitation of Liability
In no event shall hellotax Global S.L., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangiblel osses, resulting from (i) your access to or use of or inability to access or use the Service; (ii)any conduct or content of a third party on the Service, including but not limited to data or documents provided through an integration or interface.; (iii) any content obtained from theService; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8. Indemnity
hellotax releases the customer and defends it against third parties claims that the SaaS violates copyright laws during the SaaS term provided hellotax is promptly informed of such claim and receives information, adequate support and sole authority to defend or resolve such claim. Hellotax, at its sole discretion and expense, at its own discretion and expense, will: (i) grant the Customer the right to continue to use the SaaS, (ii) replace the SaaS, or to defend or settle claims related to any breach of Saas so that it does not become hurtful while offering essentially equivalent functionality; or (iii) if hellotax determines that the remedies referred to in (i) or (ii) are not economically viable, terminate the SaaS Term as the sole obligation.
hellotax is under no obligation to indemnify and hold the customer harmless to the extent that (i) the alleged infringement is based on infringing information, data, software, applications, services or programs created or provided by or on behalf of the customer; (ii) the alleged infringement is the result of a change by someone other than hellotax; or (iii) Customer uses the SaaS other than in accordance with these Terms and Conditions or any documentation provided by hellotax.
The customer exempts hellotax from any claims and defends them against the use of the software or services. (i) that any customer content, including the content provided by the customer for the preparation of VAT reports, infringes or violates the rights of third parties, including, but not limited to, publicity rights, data protection rights, intellectual property, trade secrets or licenses; or (ii) that is due to or in connection with the customer’s non-compliance with these terms and conditions.

9. Documentation of Service
hellotax shall keep track of its activities in a suitable manner, in particular through execution notes and filing process records.
The customer consents and hellotax is entitled, for the purpose of minimizing possible misunderstandings, to automatically record all telephone conversations that the customer has made with hellotax in the context of and in connection with tax consulting and to store these records for the duration of the service contract and the subsequent legal storage periods. hellotax takes all necessary measures to otherwise preserve the confidentiality of the spoken word. The customer can object to a recording of the telephone conversation at any time; however, telephone consultation is then no longer possible; in this case, the customer is requested to contact hellotax by e-mail.
The records serve in particular as evidence of the contents of the telephone conversations in the event of complaints or other disputes. In such cases, the retention period may be extended until the matter is finally resolved.

10. Refund of expenses
(1) Expenses which are directly connected to the services of hellotax and which can be proven to have been caused by the fault of hellotax can be reimbursed by means of a service request based on an individual examination.
(2) The prerequisites for this are (1) The penalty concerns a situation which arose within the contract period (2) There is a direct causal connection with the services of hellotax. (3) The penalty is due to our direct fault. (4) The penalty has already been paid by the customer in due time and the payment has been proven with a payment receipt. (5) The client has no outstanding payments for services.
(3) The partial or complete reimbursement is exclusively at the discretion of hellotax.
(4) Due to missing documents which were not available due to the fault of the customeror tax office delays in processing, delays in the submission of VAT registrations may occur and additional fees and penalties may be incurred. These additional payments shall be at the expense of the client.
(5) If an active or former client has applied for a refund for an urgent penalty, the client must ensure that hellotax has unrestricted access to all necessary documents for the processing of the refund and can enforce this against third parties (subsequent providers) by means of a power of attorney and other suitable measures. The necessary scope of information is the responsibility of hellotax.

11. Incorporation of the schedules
The Schedules and Annexes attached to this Agreement are incorporated herein and shall be considered a part of this Agreement for all purposes.
● Agreements
○ Software-as-a-Service Agreement
○ Fiscal Services Agreement
○ Tax Letter Inbox
○ Data Hosting and Management
● Schedules
○ SLA Customer Service: Freemium Clients
○ SLA Customer Service: Subscription Clients
○ Services & Fees
○ Partnership Schedule
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12. Change of the framework of contract execution
Changes in the legal or technological environment in which the contract is performed do not constitute an extraordinary reason for termination or a basis for claiming reimbursement for services already paid for. The customer’s contractual payment obligations shall remain unaffected even after the change has occurred until revoked.
Any changes in the legal status of a customer or in the legal requirements applicable to him may lead to additional costs for permanent VAT compliance. All services required to maintain VAT compliance as a result of the change in the legal status of the customer are not included in the monthly package price. Additional fees may be charged for representing and assisting the client, depending on the client's status.

13. Warranties
Each party warrants that (i) it has the right and power to enter into these Terms and Conditions, and (ii) it will comply with any applicable laws and regulations pertaining to these Terms and Conditions.
hellotax guarantees that the provision of the SaaS and the associated services will be carried out professionally in accordance with recognized industry standards.

14. Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
hellotax Global S.L. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

15. Force Majeure
Apart from the client’s obligation to pay hellotax, neither party shall be liable for the non-performance of its obligations under these terms and conditions if prevented from doing so by one or more causes. beyond their control, including, but not limited to, force majeure, failure of suppliers to carry out, delays in official authorities, fires, floods, storms, epidemics or quarantine restrictions, earthquakes, riots or civil unrest, strikes, war and restrictions on government property or other property. Embargoes, weather conditions or failures of hellotax subcontractors or suppliers.

16. Governing Law
These Terms shall be governed and construed in accordance with the laws of Spain, without regard to its conflict of law provisions. Alicante is agreed as the place of jurisdiction.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. Contract language is exclusively English. Existing translations serve only as a non-legally binding source of information. Clients can therefore under no circumstances refer directly to any translation.

17. Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
In the case of exclusive announcement via e-mail, the new terms of use shall become effective at the time of which will be communicated to you in the e-mail and you have the right to amend the GTC within a period of one month. The customer is entitled to object to the amendment in writing within one month of receipt of the notification of amendment, otherwise the amended conditions will be accepted by the customer by agreement. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please do not continue using the Service and contact our customer service.

Changes to the supplementary schedules can be made without explicit notification, insofar as this is operationally necessary and not to the disadvantage of the customer. These changes take immediate effect and can be retrieved online in the history log.
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Software as a Service Agreement

Fiscal Services Agreement

This Fiscal Service Agreement (“FSA”) is related to the provision of assistance in tax matters and the delivery of consolidated VAT reports in the member states of the European Union between hellotax Global S.L., a Spanish corporation having a principal place of business in Spain (“hellotax”), hellotax Accountants, a part of a Spanish corporation having a principal place of business in Spain (“hellotax Accountants”) and the client (the “Client”). The Customer’s subscription (subject to payment of the subscription fee and the termination terms set forth in the Framework Agreement) or the purchase of an Individual Service is deemed to constitute the Customer’s acceptance of these Terms.
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Tax Letter Inbox Agreement

hellotax offers under the name “Tax Letter Inbox” an automated and technology-based inbox for the administration, distribution and processing of official correspondence.

• The Tax Letter Inbox processes all incoming documents chronologically by date of receipt.
• hellotax guarantees that the letters sorted by date of receipt are assigned to the corresponding customer account within one day and are visible in the customer’s user interface.
• Assigned letters may require the customer to provide additional information or data. The customer undertakes to make these available within the specified period, which is evident from the document delivery.
  
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Data Hosting and Management Agreement

SLA Customer Service – Free Clients

This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between hellotax and Customer for the provisioning of Software-as-a-service services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders. This Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.
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SLA Customer Service – Paid Clients

This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between hellotax and Customer for the provisioning of Software-as-a-service services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders. This Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.
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Affiliate Agreement

Last update: August 13th, 2020

This agreement describes the terms and conditions for the participation in the hellotax partner program. In this Agreement, the term ”Partner”, "Affiliate" refers to you (the Applicant). In this agreement, the term "hellotax" refers to hellotax Global S.L., a company under Spanish law with which you enter into this agreement. By applying for the hellotax affiliate program, you confirm that you have read the agreement and agree to its terms.

The agreement comes into effect as soon as hellotax has accepted the partner's application to participate ("date of effect") and the partner is entitled to commissions which are attributed to recommendation clients submitted by the partner after the date of effect. hellotax reserves the right to reject any application, in which case the agreement does not come into effect.
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1. Definitions

   • “Commission” - refers to the amounts to be paid by hellotax to the partner which hellotax pays as compensation for the purchase of the services of hellotax by a referred client.
   • “Referred Client” - refers to a new client (with the exception of existing partners) who purchases the services of hellotax as a result of the qualifying activities of a partner within the scope of this program.
   • ”Partner” - Partner refers to members of this program who, without their own free or paid membership, merely refer the services offered by hellotax but do not obtain them themselves;
   • “Affiliate" - Affiliate refers to members of this program who, with their own free or paid membership, not only refer to the services offered by hellotax but also purchase them themselves.
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2. Commission

   Subject to the contractual conditions, the partner receives a commission when a referred client purchases services from hellotax, either (1) after the partner has referred the client to hellotax ("hellotax Power Partners") or (2) after the partner has supported the sales of services to the referred client ("Member Gets Member").

   • Eligibility for Commission
   • General Eligibility - To earn a commission, the following conditions must be met:
     1. The purchase of the referred customer must not have been ordered through a third party; The commission is only payable to the last partner or affiliate.
     2. hellotax must have received full payment of all applicable fees from the referred customer;
     3. Any right of the referred customer to a refund must have expired;
     4. The Partner or Affiliate will never imply that they are acting on behalf of hellotax and will never directly advertise hellotax products without disclosure of the link of the partnership program.
     5. The Partner or Affiliate will never bid for advertising that competes with hellotax.
     6. The partner or affiliate must not have any direct or indirect relation to hellotax Global S.L. as a related or associated company or employee, hired freelancer.
   • “hellotax Power Partners” - by means of a personalized coupon code, the partner receives ten percent recurring commission of the referred sales if his coupon code is used by a referral, while the referral receives ten percent discount on the first year with us;
   • “Member Gets Member” - by means of a personalized cookie, the affiliate receives one hundred euros as "non-refundable credit" for each paying customer referred by him/her; the credit is automatically offset against the next hellotax invoice(s).
   • The granting of a commission within the scope of this agreement excludes all other claims from other hellotax partner programs for the same referred order.
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3. Eligible services

   • hellotax monthly and yearly paid subscriptions;
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4. Administration and Marketing

   • For the handling and administration of its partner program, hellotax has chosen the FirstPromoter platform to manage the use of personalized coupons and provide users with an interface to check the performance of their partnership. hellotax monthly and yearly paid subscriptions;
   • In the event that hellotax decides to change the affiliate platform, the partner is notified 30 days in advance;
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5. Registration of the referral service

   • “hellotax Power Partners” - the referral is recorded by means of a personalised coupon code.
   • “Member Gets Member” - the referral is recorded by means of a personalised cookie with the validity of 90 days.
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6. Term and Termination

   • The initial term of the Agreement shall begin on the date of entry into force and shall last for one year until the first anniversary of that date (the "Initial Term"). At the end of the initial term or renewal term in effect at that time, the Agreement shall be automatically renewed for a further year (the "Renewal Term") unless either Party notifies the other Party in writing of its non-renewal.
   • The Initial Term and each Renewal Term shall be collectively referred to as the "Term".
   • Each party has the right to terminate the agreement immediately and without prior notice.
   • If the “Partner” or “Affiliate” terminates the agreement, no further commissions will be paid by hellotax for past or future customer transactions.
   • If hellotax decides to terminate the agreement, any credit balance in excess of 50 Euro, if payable, will be paid out to the affiliate within 60 days of termination.
   • Credit balances that are less than 50 Euro will be forfeited.
   • If the affiliate participates in a recurring program, hellotax is not obligated to make future payments after the termination.
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7. Payments

   Any payable claims arising from this agreement, will be paid within 30 days after the end of the calendar month in which hellotax invoiced the referred customer. In the case of an annual subscription payment is deferred to 90 days from the signing of the referral's contract.
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8. Offset and Refunds

   hellotax may deduct or offset amounts owed by Partner to hellotax from any Payments. For example, if any amount is paid to Partner in error, hellotax may deduct such erroneously paid amount from subsequent Payments. If a Referred Client does not pay the invoiced amounts or a refund is issued to a Referred Client, and a Commission was previously paid to Partner based on the amount that was invoiced, hellotax may offset the amount of the Commission paid on the unpaid Referred Client invoice or refunded amount from a future Payment. If the amount owed by Partner under this section exceeds the Payments owed to Partner, Partner will pay hellotax such excess amount owed within 30 calendar days of the date of hellotax’s invoice.
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9. Taxes

   All advantages granted under this agreement are subject to the partner's regular national taxation. The partner is obligated to ensure the proper taxation of his advantage and to present suitable receipts to hellotax upon request. hellotax is entitled in individual cases to pause the payment and/or utilization of granted advantages until suitable receipts for proper taxation are presented.
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10. Limitation of Liability

    Neither party shall be liable for any special, incidental or consequential damages or lost profits (howsoever arising, including negligence) arising out of or in connection with this agreement, even if the parties are aware of the possibility of such damages, except for claims and liabilities arising out of the indemnification obligations.
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11. Claims

    Any claim for unpaid, underpaid or overpaid commission asserted by one party must be submitted in writing to the other party within three months of the event giving rise to the claim. Upon expiration of this three-month period, each party agrees to waive all rights to assert a claim for such unpaid, underpaid or overpaid commission.
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12. Change/Termination of the programm

    • We may amend any of the terms and conditions within this Agreement at any time and in our sole discretion in accordance with our Terms & Conditions. Such changes may include, but are not limited to, changes in the scope of available commissions, commission schedules, payment procedures and Affiliate Program rules.
    • hellotax can terminate the programs at its own discretion in consideration of all obligations entered into before the termination of the program.
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13. Governing Law
    

    This agreement is subject to Spanish law and Spanish jurisdiction. Alicante is agreed as the place of jurisdiction.